How will I know if I got a counter offer?

Both buyer and seller will receive an email notification as soon as there’s a counteroffer, so keep a sharp eye on your inbox. On the adesa.eu website, counteroffers will be shown in the “decision pending” section of My Bids. On the OPENLANE Sell portal*, you’ll find counteroffers in the “To be assigned” section. *The OPENLANE…

Can I use my mobile phone to negotiate?

Both the adesa.eu website and the OPENLANE Sell portal* are 100% mobile friendly, so whether you’re buying or selling, you can negotiate from any computer or smartphone with an internet connection. *The OPENLANE Sell portal is not yet available in all countries. For UK sellers, our auction team will represent the seller.

Can I negotiate on every car?

No. Only sellers using the OPENLANE Sell portal* are able to send and receive counteroffers. There is no way for buyers to know whether or not a particular car will be eligible for negotiation, so it’s still in their best interest to maximise their chance of winning during the initial auction. *The OPENLANE Sell portal…

How does the negotiation process work?

When an auction ends, the highest bid is sent to the seller for approval. Sellers then have 24 hours to send one of three responses via the OPENLANE Sell portal*: Accept the offer – This means the car is sold to the highest bidder. Decline the offer – This means the car is not sold…