THE CUSTOMER
Juliano works for COLAS Belgium, a road construction company that builds private and public infrastructures and road amenities that improve and protect the living environment. Juliano has been responsible for their fleet of Volkswagen AG vehicles for four years now.
THE CHALLENGE
According to Juliano, OPENLANE is a reliable partner in a sector where such solidity is often lacking. Annually, COLAS Belgium sells thirty to forty cars and vans via OPENLANE, and the process is always fast and smooth.
“OPENLANE DOES EVERYTHING OFFICIALLY AND PROFESSIONALLY – A MUST FOR COLAS BELGIUM.”
WHY OPENLANE
01. A hassle-free sales process
For Juliano and COLAS Belgium, OPENLANE’s professionality is one of its greatest assets: “No cowboy nonsense; OPENLANE does everything officially and professionally – a must for us. They respect the agreements they make and have good turnaround times. The only thing that sometimes takes a little time is a valuation. The rest of the procedure, from auction to payment, is very fast.”
02. Smooth service
The bids received by the seller are valid for 48 hours. “To be honest, an extra day would be useful,” Juliano says. “I have to request internal approval and that sometimes takes some time. Apart from that, I’m very pleased with the procedure and service. Everything runs smoothly, and the auction platform is a pleasure to use.”
THE RESULT
OPENLANE has a high number of satisfied customers and COLAS Belgium is definitely one of them. “I’m a highly satisfied customer,” Juliano says. “The few times that a price hasn’t met our expectations, OPENLANE has suggested alternatives, such as a daily offer. In the worst case, we don’t sell and have no costs. The only thing I still miss is meeting the account managers in real life! We work so well together, and I’d like to know more about the people behind the helpful voices.”
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“IN THE WORST CASE, WE DON’T SELL AND HAVE NO COSTS.